Refund policy

RETURN AND REFUND POLICY

Last updated: 28 July 2026

This policy applies to purchases from The Beer God, operated by The Wrens Nest Ltd.

CHANGE-OF-MIND RETURNS

Consumers purchasing online generally have the right to cancel an order without giving a reason within 14 days of receiving the goods, subject to any exclusions permitted by law.

To cancel a purchase, email info@thebeergod.net within 14 days of receiving your order. Include:

• Your name
• Your order number
• The products being returned
• A clear statement that you wish to cancel the purchase

After notifying us, you must return the goods within a further 14 days.

RETURN ADDRESS

The Beer God
28 Main Street
Portlaoise
Co. Laois
R32 EP2K
Ireland

Please contact us and receive return instructions before sending anything back.

RETURN POSTAGE

Unless goods are faulty, damaged, incorrectly supplied or otherwise not in conformity with the contract, the customer is responsible for arranging and paying for return postage.

We recommend using a tracked and appropriately insured service. The customer remains responsible for a change-of-mind return until it is received by us.

Returns may also be brought to 28 Main Street, Portlaoise, after arranging the return with us.

CONDITION OF RETURNED GOODS

You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

You are responsible for any reduction in value caused by handling beyond what would reasonably be permitted when examining goods in a physical shop.

Alcohol containers, BLADE kegs and other consumable products should remain unopened and undamaged. Opening or using a keg, bottle, seal or consumable product may reduce its resale value significantly or entirely.

Machines, accessories and glassware should be returned complete and, where reasonably possible, with their original packaging, manuals, components and accessories.

REFUNDS

For a valid change-of-mind cancellation, we will refund:

• The price paid for the returned goods
• The cost of the least expensive standard delivery option offered for the original order

We are not required to refund additional delivery costs where the customer selected a more expensive service than our standard delivery option.

Refunds will normally be made using the original payment method.

We will process the refund without undue delay and no later than 14 days after being informed of the cancellation. We may withhold the refund until we receive the goods or satisfactory evidence that they have been returned, whichever occurs first.

FAULTY, DAMAGED OR INCORRECT GOODS

Please inspect your order promptly after delivery.

If a product is faulty, damaged, incorrectly supplied or materially different from its description, contact info@thebeergod.net as soon as reasonably possible. Include:

• Your name and order number
• A description of the problem
• Photographs of the product, parcel, packaging and delivery label where relevant

Please retain the damaged product and packaging while we investigate.

Where goods do not conform to the contract, you may be entitled to a repair, replacement, price reduction or refund under Irish consumer law. We will cover reasonable return costs where goods are confirmed to be faulty, damaged or incorrectly supplied.

Nothing in this policy limits or excludes your statutory consumer rights.

CANCELLING BEFORE DISPATCH

Contact us immediately if you wish to cancel an order before dispatch. We will make reasonable efforts to stop the shipment, but cancellation cannot be guaranteed once processing has begun.

LEGAL EXCLUSIONS

The right to cancel may not apply to goods exempt under applicable consumer law, including clearly personalised or custom-made goods and other legally exempt products.

These exclusions do not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

CONTACT

Email: info@thebeergod.net
Telephone: +353 (0)57 8621744